Generative AI FAQs

No, GenAI responses are based on trusted content available within CCH AnswerConnect. However, like all generative AI models, GenAI has been trained on a broad dataset, which forms its underlying 'knowledge.' Due to the nature of generative AI, there is a possibility that it may attempt to generate responses based on this broader training data.

GenAI answers are based on source documents within the CCH AnswerConnect platform. While intended to jump-start your tax research, GenAI answers are not validated by tax experts and are not always reliable. We recommend you review the source documents and validate your research and findings. The content provided should be considered general guidance and not a substitute for professional tax and accounting advice.
Please see our Terms & Conditions.
Best Practice: If you are questioning the quality of an AI-generated response, please click the Thumbs Down icon and explain why. Our in-house tax experts welcome your feedback!

When running a search, we recommend that you enter a straightforward question and focus your tax research on one jurisdiction at a time. Include the name of the jurisdiction in your question, to focus your search. We're continuing to work on support for complicated tax scenarios, and over time you'll notice that the quality of the AI's response improves.
Best Practice: If you want to learn about tax treatment across multiple provinces, as per usual - review CCH SmartChart content on that topic.

Yes, we have introduced the CCH AnswerConnect AI Assistant. This new feature allows you to seamlessly follow up with additional questions. After submitting your initial question, use the 'Follow up with a chat' field within the 'Ask a Tax Question' response. This will open a sidebar widget where you can ask follow-up questions or even start a new conversation on a different topic.