1/ Make sure you are on the correct website: answerconnect.cch.ca
2/ Have tried clearing your cookies/cache (see our support article here for more help)
- You can also try open an incognito window (or tab), insert answerconnect.cch.ca in the search bar and try to log in.
3/ Did you finish the registration process? Check your email inbox for a “Welcome Email” (from no-reply@wolterskluwer.com) and make sure you activate your account. If you can’t find the email, check your spam or junk folder.
4/ Reset your password:
- From the login page click “Forgot Password” (see our support article here for more help)
- Insert your email and click on “Request Password”
- An email will be sent to you that contains a reset password link. Locate the email in your inbox or your junk email folder. Click the link to rest your password.
- Click “Reset Password”. An email will be sent to you to confirm the password change.
5/ Are you up to date with invoices and payments?
- If you are the main contact of the account, visit the My Account page (see our support article here for more help).
- Select the Invoices tab to view your invoice(s)
- If there are invoices with a Open status , those are the invoices that are outstanding and require payment.
- Ensure your payment method (credit card or electronic funds transfer) has been entered in your My Account Wallet. (Select Wallet from the lefthand toolbar.)
- Select Pay to pay online.
- Once your payment has been made, it will take some time for our systems to synchronize. We therefore suggest that you wait approximately 20 minutes before trying again to log in to CCH AnswerConnect Canada.
-> If you’re not the main contact of the account, please notify your internal Account Administrator or Sales Representative for help to continue using CCH AnswerConnect Canada.
If none of the options work, raise a ticket via the Support platform. If you don’t already have an account on the Support platform you will need to create one before opening a ticket.